Returns & Exchanges
At Andor Willow, we want you to love every piece in your home, which is why we offer a 30-day return window for items in their original condition. Whether a rug doesn't fit or a vase doesn't match, we are here to help you find the perfect alternative.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully repackage your home goods in their original boxes with all protective padding to ensure they arrive back to us safely.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous courier markings.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing