Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What is the standard shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days, while larger furniture items may take up to 14 business days for specialized freight delivery.
Do you offer international shipping?
Currently, andor willow ships to the contiguous United States and Canada. We are working on expanding our reach to international enthusiasts in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal. You can also view your order status by logging into your account on our website.
Are your products sustainably sourced?
Yes, sustainability is at our core. We partner with artisans who use reclaimed wood, organic textiles, and eco-friendly finishes to ensure our products are as kind to the planet as they are to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay and Affirm.